The Kula Privacy Policy

Privacy Commitment

The Kula (“we”, “our” or “us”) recognise the trust you are placing in us and we do everything we can to maintain that trust. We understand that part of our job is to protect information about you. This is our corporate standard. Under law, your rights to privacy are also protected. Privacy laws place strict requirements on us to treat certain information collected as confidential, to store your information securely and to allow you easy access to check and correct your information.

Scope of our Privacy Policy

Our Privacy Policy applies to the personal information we collect, store, maintain and use about you as our customers, visitors to our website, social media and other digital services, job applicants and members of the public.

When do we collect information about you?

At times, we are required to collect personal information in the normal course of providing services for our customers. These services apply across all services and include:

  • Processing online purchases and payments
  • Registering an online account
  • Customer Service lines (including social media channels such as Instagram and facebook)
  • Processing credit card payments
  • Booking classes and workshops
  • Accepting gift voucher payments
  • Maintaining detailed information on our websites


What information do we collect?

We may collect the following information from you:

  • Your name and contact details, such as your physical address, email address and phone number
  • Your gender & date of birth
  • Your supplied health/injury history
  • Your purchase history;
  • The name of the domain from which you access the internet;
  • The date and time you access our sites;
  • The internet address of the website from which you linked directly to our sites;
  • Other information you may supply to us.

We use the information to customise our services and plan product development so that we can provide you with relevant consumer information and notify you of services and special offers that may be of interest to you.  It is also collected so that we may provide value-added services and marketing and remarketing through our websites or other social media channels. If you are a candidate for employment, we collect information to assess your suitability for a position within our business and for other purposes such as contacting referees, performing background checks and visa applications.

Internet Cookies

Our Website utilises cookies to provide you with a better user experience. Cookies also allow us to identify your browser while you are using our site – they do not identify you. If you do not wish to receive cookies, you can instruct your web browser to refuse them.

When you click on links and banners on our sites that take you to third-party websites, you will be subject to that third-party’s privacy policies. While we support the protection of privacy on the internet, we cannot be held responsible for the actions of any third-party websites.

Do we share your information with Third party websites?

Student may find advertising or other content on our website that links to the websites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these websites and are not responsible for the practices employed by websites linked to or from our website. In addition, these websites or services, including their content and links, may be constantly changing.

Where applicable information is shared with these third parties, they are obliged to observe the confidential nature of such information and are prohibited from using any or all of this information other than for the purpose for which it was provided.  We will also disclose information to a law enforcement agency if we are requested to do so by that agency in relation to suspected unlawful activity.

We will not sell or trade your personal information.

Promotional communications

We want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from us, please let us know by clicking on the “unsubscribe link”/”update our preferences” at the bottom of any of our communications, or by clicking into your account and manage the level of communication which you want to receive from us.

Personal information access

You may review, change or delete personal information related to your use of our websites. To access your information, simply sign into your Mind Body account. If you would like to know what information we hold about you, please contact our Privacy Manager via the details set out at the bottom of this page.

If you discover that there is an error or information is missing, please update your details online by signing on and visiting your dashboard and editing the relevant details.

We will try to ensure that all information we collect, use or disclose about you in accordance with this Privacy Policy is accurate, complete and up-to-date. We expect that you will promptly notify us of any changes to your personal information.

If you otherwise wish to access, correct or delete any personal information we hold about you, please contact our Privacy Manager on hello@thekula.com.au

Security

We understand the importance of your personal information and have appropriate procedures in place to safeguard and secure the information we collect to prevent unauthorised access or disclosure, maintain data accuracy and ensure the appropriate use of information. We also take measures in respect of destroying or de-identifying personal information that is no longer needed for any lawful purpose.

We take website and credit card security extremely seriously and always endeavour to provide a secure, safe platform from which to conduct online transactions.  

Ensure you sign out when you have finished visiting our websites especially if you have accessed the websites from a shared computer.

Privacy complaints

If you believe that we have breached your privacy rights in any way, or you would like to discuss any issues about our Privacy Policy please contact us at hello@thekula.com.au.

All such enquiries or complaints will be taken seriously and handled with impartiality and discretion. We will endeavour to respond to you at all times promptly and to offer a practical solution which is consistent with our legal obligations.

Your acceptance of these terms

By signing up to The Kula, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, please do not sign up to The Kula online yoga platform.  Your continued enrolment to The Kula following the posting of changes to this Privacy Policy will be deemed your acceptance of those changes. Please note that we reserve our right to amend, remove or vary this policy without notice.  You should check this page regularly to take notice of any changes we may have made to this policy.


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